Frequently Asked Questions

• How do I join the Loyalty Club?

  Joining is easy and free! You can sign up for our loyalty program by visiting our website and clicking the "Join Now" button or creating an account. Alternatively, you can sign up in-store by providing your email address and basic information at the checkout counter. Once enrolled, you'll start earning points immediately on your purchases.

• How do I earn points?

  You can earn points in a variety of ways! Earn points by making purchases, following us on social media, submitting product reviews, referring friends, and more. The more points you earn, the higher your loyalty tier, unlocking even more rewards and benefits.

• How can I check my loyalty points balance?

  You can check your points balance by logging into your account on our website or mobile app. Your points balance will be displayed on your account dashboard, rewards page, and loyalty program sidebar. You can also ask for your balance at any of our store locations by providing your membership details at the checkout counter.

• Do loyalty points expire?

  Yes, points expire 1 year after the date they were earned, and if no activity or orders are placed. We will send you reminders before your points expire so you have time to use them.

• What can I redeem my loyalty points for?

  Loyalty points can be redeemed for various rewards, including discounts on future purchases, exclusive products, and special offers. To see a full list of available rewards, log into your account and visit the "Rewards" section. You can choose the reward you want and follow the instructions to redeem your points.

• How do I redeem my points?

  Before completing your order, you will have the option to apply any available loyalty points in the “Discount” section at checkout.

• What happens to my points if I return a purchase?

  If you return a purchase, the points earned from that purchase will be deducted from your account.

• Can I earn points for previous purchases?

  Definitely, the points will be sent to the email address used for previous purchases.

• When will my VIP Tier status expire?

  Your tier will expire 12 months after it is reached if you do not earn the required points. For example, if you reach the Gold tier on December 29, 2023, you have until December 29, 2024, to earn a minimum of 2000 points to maintain your status.